Terms and conditions

1. LEGAL STATUS

   These Terms and Conditions ("Terms") are an agreement between You, the user, and Pinnacle ("we", "us" or "our"), regarding access to and use of our website and services.

2. DEFINITIONS

   In these Terms:

   • "You" means any person accessing or using our website and/or services.
   • "Service(s)" means our games, software, features, promotions, bonuses, rewards, loyalty program, customer support, banking terms, payment methods, deposits, withdrawals and other related activities on our website.
   • "Website" refers to our online presence.

3. ACCEPTANCE OF TERMS

   By accessing or using our Services, You agree to these Terms. If You do not agree with any of the following conditions, please refrain from using our Services.

4. LICENSE AND ACCESS

   We grant You a non-exclusive, non-transferable license to access and use our website, subject to these Terms.

5. AGE RESTRICTION

   You must be at least 18 years old (or meet the age requirement in your jurisdiction) to access or use our services.

6. PROHIBITED USE

   You may not use our Services if You are under any of the following categories:

   • Prohibited countries: USA, France, UK, Netherlands, Spain, Germany and Ontario.
   • If You have been previously prohibited from using our Services.

7. REGISTRATION AND LOGIN PROCESS

   To access certain areas or features on our website, You must register for an account ("Account"). We reserve the right to terminate Your Account at any time without notice if we suspect misuse or fraudulent activity.

8. PASSWORD SECURITY

   You are responsible for maintaining the confidentiality of your password and for all activities occurring under your Account.

9. PAYMENT AND BANKING TERMS

   For payment processing, we may use various methods as detailed in our website's banking terms.

10. WAGERING RESPONSIBILITY

    We recommend that You wager responsibly by setting deposit limits, time-outs or self-exclusion through our responsible gaming tools.

11. CUSTOMER SUPPORT

    While we strive to provide excellent customer support, we are not obligated to respond to every inquiry and reserve the right to limit or deny access to certain information or features if necessary.

12. RESPONSIBLE GAMBLING FEATURES

    We encourage You to seek help from organizations that specialize in responsible gaming issues.

13. GENERAL CASINO INFORMATION

    Our website is operated by Pinnacle, a company established in 1998 with an online presence since 2000.

14. CHANGES TO TERMS AND CONDITIONS

    We reserve the right to modify or update these Terms at any time without notice. Your continued use of our Services indicates acceptance of such modifications.

15. JURISDICTIONAL ISSUES

    You agree that all issues arising out of these Terms will be governed by and construed in accordance with the laws applicable to us, regardless of jurisdiction.

16. COMPLIANCE AND AUDITORS

    We maintain records of Your activities for audit purposes. We may also ask third-party auditors or regulators to review our systems from time to time.

17. GENERAL PROVISIONS

    These Terms constitute the entire agreement between You and Pinnacle regarding access to and use of our Services.

    • Any waiver must be in writing to be effective.
    • If any provision is deemed unlawful, it will not affect other provisions within these Terms.

18. TERMINATION

    We may terminate Your Account at any time without notice if we suspect misuse or fraudulent activity.

    • Upon termination, You forfeit all rights and privileges associated with our Services.

19. GOVERNING LAW AND JURISDICTION

    All issues arising out of these Terms will be governed by the laws applicable to us in Curacao, and you agree that any disputes shall be brought solely in a court located within this jurisdiction.

By using our website or services, You acknowledge having read, understood and accepted all conditions stated herein.